Quality System

China National Technical Import & Export Corporation (CNTIC) formally established and operated the quality management system according to ISO9001: 2000 requirements in August 2001. It obtained the ISO9000 quality certification certificate on December 18, 2001 after being examined and approved by the Quality Certification Company of China Classification Society. The establishment of the ISO9001:2000 quality management system has enabled the whole staff of CNTIC to firmly build up the concept of “making customers the focus of attention”and that to satisfy customers’ needs and expectations is our highest aim. For this reason, CNTIC has established its quality guideline, namely, “to provide superior service in the overall process, strengthen scientific management for it to take root, and persistently pioneer and innovate in multiple fields”. At the same time our clear and definite promise to our customers is our quality objective: “to implement contracts with 100% qualification rate and 98% customer satisfaction rate”.

Since the running of the company’s system there has not been any serious quality accident or customer complaint. Yet the core of ISO9000 is the keeping and continual improving of the quality management system. Obtaining the certification certificate is only the first step in our quality control work. It will be long, hard and meticulous work to really achieve conformity, sufficiency and effectiveness to the standard. We hope to receive comments and suggestions on and about our work from our customers. We will continuously perfect and enhance ourselves in the course of persistent improvement with an aim to make our products satisfy the demand and expectation of our customers.